Ask about checking a heat pump installer
ASHP Installers Near Me is an independent guide to finding and checking heat pump installers yourself. It lists no firms and refers no one. Ask about a register entry, a quote or a problem, and SEO-DONS LTD replies by email.
Good questions to send
- "The register lists this firm for solar but not heat pumps. Can it still fit mine?"
- "Is it normal to be asked for this deposit?"
- "These two quotes have different heat-loss figures. What should I ask?"
- "The firm shows a logo I cannot find on the code's site."
What you can expect
- A reply by email, with links to the source.
- No referral to any installer, and no marketing.
- Nothing to sign up to: asking commits you to nothing.
Before you send
Most questions are answered faster by the check sheet or the register itself. If you have not yet searched the firm on MCS Find an installer, or worked through the check sheet, start there; then send whatever is left. Please do not include anyone else's personal details, and remember we cannot judge whether a particular firm is good, only point you to the evidence.
If your question is about a dispute that has already started, the quickest help is usually the dispute process of the installer's consumer code; our page on complaints and disputes sets out the order.
What to include
The more specific the question, the more useful the reply. Say which page or register you were looking at, quote the line from the quote or advert that puzzles you, and give your postcode, since a few rules differ between England and Wales. You do not need to name the installer; if you do, we will not contact it.
What the reply looks like
Questions are read by the publisher and answered by email, with a link to the source that answers them. If only the installer, its consumer code or Ofgem can decide the point, we say so and tell you where to go.
Your question
Only your name, email and postcode are needed; the rest is optional.
What happens next
- Your message reaches SEO-DONS LTD, which publishes this checking guide.
- We reply by email, pointing to the register or rule that answers it.
- Your details stay with the publisher, and sending this commits you to nothing.