Contact the publisher
Use the form at the foot of this page; there is no phone line. Messages go to SEO-DONS LTD, which publishes this guide, and we reply by email.
Before you write
We cannot recommend an installer, check a firm on your behalf, or take up a complaint against one. What we can do is point you to the register or code that answers your question, and explain what the rules say. For a dispute with an installer, start with the firm in writing and then its consumer code.
Useful things to include
- What you have already checked, and what you found.
- The part of a quote or contract you are unsure about (leave out names if you prefer).
- For a correction: the page, what is wrong, and a link to the source.
What happens next
- Your message reaches SEO-DONS LTD.
- We reply by email, with links to the official sources.
- If a page is out of date, we correct it and update the date it was checked.
Privacy
Your details are not shared with installers or anyone else for marketing. The privacy notice explains what is kept and for how long. If your question involves another person, please do not send their personal details.
The company
Published by SEO-DONS LTD (company no. 16766013), 71-75 Shelton Street, Covent Garden, London WC2H 9JQ. Its record is on Companies House. The official installer register is MCS Find an installer.
What we can help with
Questions about reading an MCS register entry, finding which consumer code a firm belongs to, what a line in a quote means, or which official page explains a rule. If something on this site is unclear or out of date, that is especially useful to hear.
What we cannot do
We cannot recommend, rate or vouch for any installer, review a particular firm's paperwork for you, or say whether your home qualifies for the grant; Ofgem decides each application. For a dispute with an installer, the firm's consumer code is the right route, and the complaints guide explains the order to go in. For independent advice on your rights, Citizens Advice can help.
Write to the publisher
For a question about checking an installer, a correction, or a complaint about this site. It reaches SEO-DONS LTD, and the reply comes by email.
What happens next
- Your message reaches SEO-DONS LTD, which publishes this checking guide.
- We reply by email, pointing to the register or rule that answers it.
- Your details stay with the publisher, and sending this commits you to nothing.